Is our data backed up in case of an emergency?

Yes, data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails, nothing will be lost and the system will not go down. Our uptime is over 99%.

Is Idea2 Group secure and confidential, and is our data safe?

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed, We also use Amazon's S3 storage technology to store and serve uploaded files.

Can we install Idea2 Group on our own server?

Idea2 Group is available only as hosted products. We maintain the servers, the security, and all the updates/improvements so you don't have to worry about anything.

Do you provide phone support?

Yes. Please call us at (888) 350-5180 with any questions you may have.

Can you customize Idea2 Group for us?

Yes, of course. We offer rapid and affordable customization of the application and dashboard - including adding specific features that don't appear in the application today. Please contact us at (888) 350-5180 to discuss your requirements.

How does your refund policy work?

Idea2 Group is a month-to-month, pay-as-you-go service so we don't provide refunds. You are billed every 30 days for the service. You can cancel the service at any time and you won't be charged again, but you are responsible for any charges already incurred.

What is SSL and will it keep my communications absolutely secure?

SSL is an acronym for "Secure Socket Layer", a security protocol that provides communications privacy over the Internet. The protocol allows Idea2 Group to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery. It is the same technology used by banks and e-commerce companies such as Amazon.com to keep your information safe and secure during transactions.

In Idea2 Group's case, SSL keeps your communications absolutely secure (Idea2 Group's normal password protection keeps your information private, but SSL keeps it private and secure).

How do I get my data into Idea2 Group?

Use an import map from Outlook, ACT, or Goldmine - or, use our easy import tool.

How do I get my data out?

All data can be exported to a CSV file directly from Idea2 Group, any time.